1. Who we are

Realize Platforms LLC.
20 Tsknety Highway, Tbilisi, 0179, Georgia
Privacy inquiries: privacy@realize.ge
General support: info@realize.ge

Realize determines how personal data is processed to provide and administer the Service. Third-party services you choose to visit, including external brand websites and messaging apps, operate under their own privacy notices.

2. Personal data we collect

2.1 Account and profile details

When you register or update your account, we may collect your telephone number, first name, last name, year of birth (not full date of birth), gender, optional profile photograph, internal account identifier, verification and account status, preferences and account-creation information.

2.2 Authentication and security

We process verification requests, authentication identifiers and tokens, security events, device and app details, IP addresses and technical identifiers necessary to authenticate accounts, protect the Service and prevent abuse. One-time SMS codes may be delivered using SMSOffice or AWS messaging services.

2.3 Activity and user contributions

We process brand and topic subscriptions, post and brand views, search queries and search history where retained, comments, reactions, saved items, shares, forwards, content reports, notification settings and related interaction timestamps. We may associate these activities with an account or technical identifier to make features work and maintain service integrity.

2.4 Contacts and messaging

We process Realize contact invitations, accepted or restricted contact relationships, information about selected contacts used for invitations, message-routing information and chat messages. Where you give contact permission, the app may read phone numbers locally to help you invite or find contacts. It does not upload your entire address book as part of this feature; information about contacts you select for invitation or matching may be transmitted as needed.

2.5 Support and moderation

We collect the information you provide in feedback, support requests and content reports, together with correspondence and related records necessary to investigate and respond.

2.6 Location

When you request nearby brands, stores or posts, Realize may process your device's precise or approximate location temporarily to return location-based results. Realize does not store your location data or disclose it to participating brands or third parties. See Section 6.

2.7 Analytics and technical information

We may collect application events, screen and feature interactions, session information, device and app configuration, installation or device identifiers, IP addresses, usage statistics, error and performance data using analytics and monitoring technologies described below. We seek to avoid including private chat content or sensitive form entries in analytics events or session recordings.

3. Why we use personal data

• App functionality: register and authenticate users; display brand updates; manage subscriptions, searches, comments, saved posts, contacts, messages and notifications.
• Content discovery: organize the subscribed-brand feed, brand categories, trending content and location-filtered search results.
• Security and moderation: investigate reports, enforce rules, detect fraud and protect users and the Service.
• Analytics and improvement: understand feature usage and application performance, identify errors and improve usability.
• Customer support: respond to questions and resolve technical or account problems.
• Legal compliance: satisfy applicable requirements and respond to valid legal requests.

We do not sell user personal data or provide it to participating brands for their independent marketing or customer databases. Brand communications to their own audiences take place through the functions provided within Realize.

4. Brands, public content and visibility

Participating brands may see a Realize user's first name and last name. We do not provide brands with users' phone numbers, birth years, contact lists, location data, private messages or other account details. Brands can communicate with audiences through the subscriptions, posts, comments and other communication features made available by Realize; they do not receive an export of users' personal details for independent outreach.

Public comments and replies you post may be visible within Realize alongside your displayed name; public reactions and engagement indicators may also be visible where the Service displays them. The fact that a person participates in a public discussion does not give a brand permission to obtain additional personal information from Realize.

Brands publish their own posts and offers. If you independently open a brand's website or communicate outside Realize, the third party may collect information under its own practices. Users and brands may also independently copy or capture content that is publicly visible within the Service.

5. Contacts and private chat

Realize offers an invitation-and-approval system for contacts and private chat. We process participants' account identifiers, contact relationships, delivery information, timestamps and message records to operate these features.

Realize chat is not end-to-end encrypted. Chat message content is stored in encrypted form in our database and protected by access controls. Because encryption is managed by the Service rather than exclusively by participants' devices, authorized Realize systems may technically decrypt messages when necessary for service operation, security or lawful compliance. We do not make private messages available to participating brands as user information.

5.1 Deleting messages

When a user deletes an individual message, the message's content is cleared; the underlying message record is retained without its original content for the technical functioning and integrity of conversations.

5.2 Deleting a contact or chat

When a contact or a chat is deleted through the applicable Realize function, all messages and related chat/contact data covered by that deletion are physically deleted from the active database. This differs from deleting an individual message. Historical backup copies, if any, expire under the backup-retention process described in Section 11.

As with any messaging service, deletion cannot remove copies, screenshots or information a message recipient saved outside Realize before deletion.

6. Location information

Realize uses location information only while processing a user-initiated request for nearby or location-based search results. The coordinates or approximate area serve as a temporary search filter to identify matching brands, stores or posts.

We do not save your location data in user profiles, databases, analytics records or location histories, and we do not share that location data with brands or third parties. Once the request is processed, Realize does not retain the location submitted for that search.

You may control whether the app can access device location through your operating-system settings. If you do not grant access, some nearby-search functions may be unavailable or may instead use a location you choose manually. IP addresses and other technical logs addressed elsewhere in this Policy are distinct from the device-location data used as a search filter.

7. Analytics and diagnostics

Realize uses Microsoft Clarity, Amplitude and Google Analytics to understand how the app is used, improve features and measure reliability. Depending on configuration, these providers may process event names, screens visited, interaction and session data, app and device characteristics, installation identifiers and performance information. Realize may also use diagnostic and monitoring tools such as Sentry and server-side observability tools where enabled.

Analytics providers work as service providers for Realize's authorized operational purposes; using a service provider to process data for us is not the same as giving participating brands access to user details. We do not authorize these services to receive private chat contents, contact lists, verification codes or other sensitive text as analytics event properties. Session-replay protections and masking should be configured accordingly.

We do not sell personal data or permit its use for unrelated third-party advertising through these analytics integrations. The categories and duration of data processed by each provider depend on the actual enabled features and contractual settings.

8. Content sharing and external links

Realize permits sharing brand and post links via other applications. To display previews, route a link and measure link usage, we may process its unique share identifier, content or campaign identifier, channel, event type (such as click, scan or app open), timestamp, IP address, platform and user-agent information.

When you voluntarily use an external website, messaging app or other service, that service may independently receive information about your visit or communication under its own policy. Realize does not supply participating brands with the personal details of users who open shared links, beyond any first and last names already visible within the Service.

9. Service providers and disclosures

Realize does not sell or disclose user personal details to participating brands or other companies for their independent marketing. The only user profile details made visible to participating brands within Realize are first name and last name, subject to the public-content description in Section 4.

To run the Service, we engage technology providers that may process specific data on our behalf under appropriate contractual and security arrangements, including:

• Amazon Web Services (AWS): hosting, databases, message delivery, security and related infrastructure.
• Google / Firebase: user authentication, push notifications, app integrity, Google Analytics and other enabled app services.
• Microsoft Clarity and Amplitude: app analytics and usage insights.
• Cloudflare: content/image delivery and related network services.
• Bunny.net: video hosting and streaming where video features are used.
• SMSOffice and AWS messaging: delivery of verification messages.
• Technical monitoring providers: diagnostics, security and error monitoring, if enabled.

Each provider receives only the information necessary for the services it performs. Some providers may independently process technical connection data, such as an IP address, when delivering their services. This is separate from Realize's location-based search data, which is not provided to them as a search filter.

We may also disclose information when required by a lawful and valid request, to protect rights and safety, or in connection with a lawful corporate restructuring subject to applicable safeguards. We do not provide brands with independent access to personal account databases.

10. Legal bases for processing

Where data-protection law requires a legal basis, we rely on one or more of the following, depending on the activity:

• Performance of a contract: to create and maintain accounts and provide subscriptions, search, chat, notifications and other requested features.
• Legitimate interests: to protect accounts, prevent abuse, maintain reliability and improve the Service, where those interests are not overridden by the rights of users.
• Consent: where legally required for optional device access, analytics or communications; an operating-system permission is not necessarily a substitute for consent required by law.
• Legal obligations: to comply with applicable legal requirements and valid official requests.

When processing is based on consent, you can withdraw it for future processing where applicable.

11. Data retention and deletion

• Account closure: Realize offers a seven-day reactivation period. If the account is not reactivated, account and profile data are deleted from active systems after that period, except for information that must lawfully be retained.
• Individual message deletion: deleting a message clears its content but leaves the message record without the deleted content.
• Contact or chat deletion: deleting a contact or chat physically deletes the related messages and relevant data from the active database as explained in Section 5.
• Account-associated content: comments, saved posts, subscriptions, profile images, interactions and associated chat data are deleted from active systems following account deletion, subject to any lawful retention requirement.
• Backups: deleted information may remain temporarily in protected backups and is removed as backup copies expire, within 90 days under our backup-retention policy.
• Analytics and security logs: Realize retains its own relevant analytics and security logs for up to one year. Independent service-provider retention periods may differ according to their configurations and applicable requirements.
• Legal records: records needed for legal claims, security investigations or compliance may be retained only for the period lawfully necessary.

Deleting data within Realize does not erase copies independently saved by other people or shared through external services.

12. Your rights and controls

Subject to applicable law, you may request access to your personal data, correction of inaccuracies, deletion, a copy or transfer of certain information, or restriction of or objection to certain processing. You may withdraw consent where processing relies on it, and lodge a complaint with a competent data-protection authority.

Within the Service you may manage your account details, subscriptions, contacts, saved content, notification preferences and account deletion. Location permission may be changed in your device settings.

For privacy requests, email privacy@realize.ge. We may take appropriate steps to verify your identity before fulfilling a request and will respond within applicable statutory time limits.

13. Hosting and international processing

Realize's main application data and databases are hosted in the European Union, including AWS's Frankfurt region. Technology and analytics providers may process limited information outside the EU when necessary to deliver their services.

Where legally required, international processing and transfers are subject to appropriate safeguards, contracts and other measures required by applicable data-protection law. Our statement that location-based search data is not shared with third parties remains applicable regardless of those arrangements.

14. Data security

We use technical and organizational measures designed to protect personal data, including encrypted network connections, database encryption at rest, access controls, authentication safeguards, monitoring and security reviews. Chat messages are encrypted in database storage but are not end-to-end encrypted, as described in Section 5.

No internet-based service can guarantee complete security. Please safeguard access to your device and report suspected account compromise through our support channel.

15. Children's privacy and eligibility

Realize is available to users aged 13 or older. Users under 13 may not create an account. For users aged 13 to 17, parental or guardian permission may be required depending on the laws of the user's country or region and the specific processing involved.

We do not knowingly permit children under 13 to register. If we learn that an account does not meet our age requirements, we may disable the account and delete associated information as required by law. A person concerned about a child's account can contact privacy@realize.ge.

16. Changes to this policy

We may revise this Policy as our features, providers or legal obligations change. The current version and its effective date will be available within the Service or on our legal website. For material changes, we will provide any notice or obtain any consent required by applicable law.

17. Contact us

Realize Platforms LLC.
20 Tsknety Highway
Tbilisi, 0179, Georgia
Privacy: privacy@realize.ge
Support: info@realize.ge